Handling Distractions During Test: My Re-Test Experience

Unusual Test Day Issue and Resolution

1. The Problem:

   • During the Reading section of my CELPIP exam, the test taker next to me faced a technical issue—their computer froze.

   • It took about 10 minutes for the test center staff to assess the issue, during which they were speaking nearby to figure out the problem.

   • The distraction completely threw me off, and I ended up guessing all answers for the third Reading task without even reading it.

2. Post-Test Action:

   • After the exam, I emailed CELPIP support, explaining that the situation was unfair and the staff didn’t handle it properly.

   • I requested a free re-test, at least for the Reading section.

   • Typically, if your system freezes, they offer a free re-test immediately. However, in my case, they initially refused, saying such disruptions are normal and recommending the use of earplugs.

3. Persistence Paid Off:

   • I didn’t accept their response and kept pushing my case. I questioned their crisis management and argued that they failed to maintain a minimally distracting environment.

   • After exchanging four or five emails, they finally agreed to let me re-take the Reading section for free.

4. Advice for Others:

   • If you experience a significant distraction during your test, make sure to file a complaint after the exam.

   • Don’t back down from your position—test centers are responsible for maintaining a quiet and fair environment for all test takers.

Shared by Fatemeh