Frustrating PTE Exam Experience: Mismanagement and Poor Customer Service

1. Booking Issue:

   • Booked a PTE exam with incorrect information that did not match my passport.

   • Did not receive any email confirmation or details to verify my booking.

2. Technical Problems:

   • The PTE website was down for 4 days prior to the exam, making it impossible to check or correct my details.

3. Exam Day Experience:

   • Was denied entry to the exam due to the mismatched information.

   • Spent hours waiting in line to contact customer service for assistance.

4. Poor Resolution:

   • Customer service refused to offer a refund or any form of compensation.

   • No solution or support was provided to resolve the issue.

5. Criticism of PTE:

   • The exam system appears unprofessional and immature.

   • PTE seems to prioritize attracting test-takers over maintaining quality and reliability.

   • The lack of credibility is evident, as many reputable universities do not accept PTE scores.

6. Final Thoughts:

   • The overall experience was highly disappointing and frustrating.

   • Would not recommend PTE due to its poor management and lack of professionalism.

Shared by Arvin